We regret that our main lift is currently out of order. Our staff will be pleased to assist with step-free access to the Lower Ground floor and to the Aquarium via external routes – please ask upon arrival. We apologise that the 1st Floor balcony can only be reached via stairs (23 steps).
We have lots of information to help you plan your visit and know what to expect in advance.
The Horniman would like to make visiting as accessible as possible for all of our visitors. Find lots of information below to help you plan your visit and answer any questions you may have. We have also created a series of films which show you how the Horniman is on a typical day, in terms of visitors, lighting and noise levels. Watch them on our YouTube channel.
If you have any queries or require any assistance ahead of your visit, please phone 020 8699 1872 or email firstname.lastname@example.org - we'll be happy to help.
Please see the getting here page of our website to see a map of the area and details of public transport routes to the Horniman.
Car Parking and Arrival
There are limited spaces for car and mini-bus parking available on the Horniman site for Blue Badge Holders.
To enter the site you need to go to the Horniman Drive entrance - please use postcode SE23 3BT when using a SatNav or GPS.
There is a buzzer on the right-hand side, please press it to ask Security to enter.
If the buzzer is too high, please call 020 8699 1872 or email email@example.com in advance.
Watch this film which shows how to get from the Horniman Drive entrance to the Blue Badge parking:
Please be aware that the path from the parking bays provided to the main entrance of the Museum is on a downward slope. Watch this film to see the route from the Blue Badge Parking to the Museum Entrance:
Here is a downloadable pictorial guide about how to enter the site in a vehicle and where to park. If you are using a transport provider, we recommend printing this off and giving it to the driver.
The Horniman is fully accessible from the main public entrance on London Road.
The path from the main gate to the Museum entrance is approximately 150 meters long and is uphill. There are benches along the route.
The main entrance is to the right.
There are two sets of automatic glass doors at the entrance.
Please do not use the Clocktower entrance. This is for staff and deliveries only, and is not accessible for wheelchair users.
You can walk the route from the London road entrance in this short film:
Reception and Ticket Desk
Inside the main entrance there is a staffed Ticket Desk. Staff here are happy to offer assistance.
Wheelchairs can be borrowed, free of charge, from our Ticket Desk.
Entrance to the Horniman Museum and Gardens is free.
There is a charge for the Butterfly House, the Aquarium, and some of our events and temporary exhibitions.
Carers accompanying disabled visitors get in free. See the buy tickets page for more information.