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We have lots of information to help you plan your visit and know what to expect in advance.

The Horniman would like to make visiting as accessible as possible for all of our visitors. Find lots of information below to help you plan your visit and answer any questions you may have. We have also created a series of films which show you how the Horniman is on a typical day, in terms of visitors, lighting and noise levels. Watch them on our YouTube channel.

If you have any queries or require any assistance ahead of your visit, please phone 020 8699 1872 or email enquiry@horniman.ac.uk - we'll be happy to help.

Before Arriving

Please see the getting here page of our website to see a map of the area and details of public transport routes to the Horniman.

Car Parking and Arrival

There are limited spaces for car and mini-bus parking available on the Horniman site for Blue Badge Holders.

To enter the site you need to go to the Horniman Drive entrance - please use postcode SE23 3BT when using a SatNav or GPS.

There is a buzzer on the right-hand side, please press it to ask Security to enter.

If the buzzer is too high, please call 020 8699 1872 or email enquiry@horniman.ac.uk in advance.

Watch this film which shows how to get from the Horniman Drive entrance to the Blue Badge parking:

Please be aware that the path from the parking bays provided to the main entrance of the Museum is on a downward slope. Watch this film to see the route from the Blue Badge Parking to the Museum Entrance:

Here is a downloadable pictorial guide about how to enter the site in a vehicle and where to park. If you are using a transport provider, we recommend printing this off and giving it to the driver.

Main Entrance

The Horniman is fully accessible from the main public entrance on London Road.

The path from the main gate to the Museum entrance is approximately 150 meters long and is uphill. There are benches along the route. 

The main entrance is to the right. 

There are two sets of automatic glass doors at the entrance.

Please do not use the Clocktower entrance. This is for staff and deliveries only, and is not accessible for wheelchair users. 

You can walk the route from the London road entrance in this short film:

Reception and Ticket Desk

Inside the main entrance there is a staffed Ticket Desk. Staff here are happy to offer assistance.

Wheelchairs can be borrowed, free of charge, from our Ticket Desk.

Tickets

Entrance to the Horniman Museum and Gardens is free.

There is a charge for the Butterfly House, the Aquarium, and some of our events and temporary exhibitions.

Carers accompanying disabled visitors get in free. See the buy tickets page for more information.

Facilities

The Museum and Gardens are both wheelchair and pushchair friendly with accessible toilets. Toilets inside the Museum are accessible. The Museum does not provide hoists or adult changing rooms. A lift gives access to all the exhibition areas.

See the planning your visit page of the website for more information about the facilities at the Museum including the Shop and Café, lift access and wheelchair hire.

During the Gallery closures

The Horniman is redeveloping a gallery at the moment (previously called the Centenary Gallery). This spaces is currently closed and will reopen in autumn 2018 as The Studio. 

While this exciting work is going on at the Horniman, the other parts of the Museum may become busier and the areas around the gallery being redeveloped may become noisy at times. If you would prefer to visit at a quieter time, we are generally less busy in the afternoons on weekdays, outside of the school holidays.

There will be no access to this gallery during closure. Seating in other galleries will remain unchanged but there will be fewer quiet spaces in the Museum.

Please contact us in advance or when you arrive if this might make it difficult for you to visit. You can find out what our plans are for The Studio, read signs around the Museum or speak to one of our Visitor Experience team who will be happy to tell you more.

Lighting levels

Some galleries have low lighting. Torches and magnifying glasses are available from the Ticket Desk to assist with reading. Gallery staff are also happy to help.

Horniman Gardens

The Gardens have concrete paths throughout. Some of the paths are very steep and on wet or frosty days may not be suitable for wheelchair users or anyone who is unstable on their feet.

The ground on the Nature Trail is uneven and can be muddy in rainy weather, so is not suitable for wheelchair users or anyone unstable on their feet.

Find out more about the Gardens and what to see.

Butterfly House

Our Butterfly House is wheelchair accessible and assistance animals are welcome. However, please be aware that the paths in the Butterfly House can at times become muddy and uneven.

Find out more and purchase tickets.

Events and activities

See our calendar of events to find out what is on.

View our latest What's On guide here (PDF):

A large print version of our What's On Guide is available from the Ticket Desk or you can print one off here (Word document):

We try to make all our family sessions and events inclusive. We also run events that are created by and for visitors with disabilities. 

Our Community Learning Team provides support and activities for community groups and service providers. This can include an object handling session in the Hands on Base led by a member of the team. Visit the Community Learning pages to find out more. 

Horniman Museum and Gardens Access Advisory Group

The Access Advisory Group play a vital role in making the Horniman accessible, interesting and relevant for visitors with disabilities.

The group consists of 12 volunteers who have lived experience of disability and a real interest in the Horniman. The group meets four times per year and is chaired by an external chairperson.

Our current group members are Barry Ginley (chair), Anahita Harding, Penny Beschizza, Fleur Donnelley-Jackson, Mr Norin Khanna, John Wilson, Martin Glover, Felix Labow, Julia Austin, William, Natasha and Joel Xhaard.

To find out more or to enquire about joining the group, contact communitylearning@horniman.ac.uk or call 0208 291 8725.

Website Accessibility

Learn more about our website accessibility.

Download an access guide

Download this access guide with more information, created in partnership with Visit England:

If you would prefer to download and print the information on this page, please download this document: