The Horniman would like to make visiting as accessible as possible for all of our visitors. Find lots of information below to help you plan your visit and answer any questions you may have. We have also created a series of films that show you how the Horniman is on a typical day, in terms of visitors, lighting and noise levels. Watch them on our YouTube channel.
If you have any queries or require any assistance ahead of your visit, please phone 020 8699 1872 or email firstname.lastname@example.org – we’ll be happy to help.
Come and visit us:
Please see the Plan your Visit page to see a map of the area and details of public transport routes to the Horniman.
There are limited spaces for car and mini-bus parking available on the Horniman site for Blue Badge Holders.
To enter the site you need to go to the Horniman Drive entrance – please use postcode SE23 3BT when using a SatNav or GPS.
There is a buzzer on the right-hand side, please press it to ask Security to enter.
If the buzzer is too high, please call 020 8699 1872 or email email@example.com in advance.
Watch this film which shows how to get from the Horniman Drive entrance to the Blue Badge parking:
Please be aware that the path from the parking bays provided to the main entrance of the Museum is on a downward slope. Watch this film to see the route from the Blue Badge Parking to the Museum Entrance:
Here is a downloadable pictorial guide about how to enter the site in a vehicle and where to park. If you are using a transport provider, we recommend printing this off and giving it to the driver.
The Horniman is fully accessible from the main public entrance on London Road.
The path from the main gate to the Museum entrance is approximately 150 meters long and is uphill. There are benches along the route.
The main entrance is to the right.
There are two sets of automatic glass doors at the entrance.
Please do not use the Clocktower entrance. This is for staff and deliveries only, and is not accessible for wheelchair users.
You can walk the route from the London road entrance in this short film:
Inside the main entrance there is a staffed Ticket Desk. Staff here are happy to offer assistance.
Wheelchairs can be borrowed, free of charge, from our Ticket Desk.
Entrance to the Horniman Museum and Gardens is free.
There is a charge for the Butterfly House, the Aquarium, and some of our events and temporary exhibitions.
Carers accompanying disabled visitors get in free. See the ticket information page for more details.
The Museum and Gardens are both wheelchair and pushchair friendly with accessible toilets.
Toilets inside the Museum are accessible. The Museum does not provide hoists or adult changing rooms.
A lift gives access to all the exhibition areas.
See the plan your visit page for more information about the facilities at the Museum including the Shop and Café, lift access and wheelchair hire.
Some galleries have low lighting.
Torches and magnifying glasses are available from the Ticket Desk to assist with reading.
Gallery staff are also happy to help.
The Gardens have concrete paths throughout. Some of the paths are very steep and on wet or frosty days may not be suitable for wheelchair users or anyone who is unstable on their feet.
The ground on the Nature Trail is uneven and can be muddy in rainy weather, so is not suitable for wheelchair users or anyone unstable on their feet.
Find out more about the Gardens:
Our Butterfly House is wheelchair accessible and assistance animals are welcome.
However, please be aware that the paths in the Butterfly House can at times be wet, as this is a humid area.
See our calendar of events to find out what is on.
View our latest What’s On guide (PDF)
A large print version of our What’s On Guide is available from the Ticket Desk or one can be downloaded below (Word document):
We try to make all our family sessions and events inclusive. We also run events that are created by and for visitors with disabilities.
Our Community Learning Team provides support and activities for community groups and service providers. This can include an object handling session in the Hands on Base led by a member of the team.
Visit the Community Groups pages to find out more.
The Horniman is committed to providing a website that is accessible to the widest possible audience, regardless of technology or circumstance.
We are actively working to increase the accessibility and usability of our website.
- This website endeavours to conform to level A and AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines. We make every effort to ensure that all the content on our site meets this standard.
- We are making every effort to ensure that we don’t exclude any users. For example: we use alternative text descriptions and decorative graphics have null alternative attributes.
- URLs on the site are human friendly.
- We try to use clear and simple language.
- We have tested the colours we use in the design for contrast.
- The main text of our printed documents are available on the site, either as accessible HTML or in other formats such as PDF.
Please get in touch if you have questions, if you are having difficulties using the site, or would like to know more about what we are doing to make our websites accessible: firstname.lastname@example.org
Change the way this site looks
You can change the way this website looks to suit your needs. The settings available differ from browser to browser, but most browsers offer some or all of the following:
- Change the font size
You can adjust the size of nearly all the text on this website by using the font size setting in your browser. This setting is found in the ‘View’ menu of most browsers.
- Other text and colour changes
Some browsers allow you to change the default font and background colours you use. These settings are usually found in the ‘Options’ or ‘Preferences’ menus.
- Use a ‘plain’ layout
Many browsers allow you to strip a web page of all layout and styling by turning off the website ‘style sheets’. If your browser supports this setting you will most likely find it in the ‘View’ menu.
Most browsers let you skip from link to link using the TAB key. The current link will be highlighted. To move backward, hold down SHIFT and press the TAB key.
Speak to one of our Visitor Hosts if you have a question – they wear the yellow lanyards.
Download our access guides
You can download an access guide to the Horniman, with more information to help your visit, created in partnership with Visit England.
If you would prefer, you can download and print the information on this page.